Our Policies

Agreement to Terms

By accessing, browsing, or making a purchase through Mama O's and Harmony Soapworks websites (harmonysoapworks.com and related domains) and services (the "Service"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you may not use the Service.

We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting to the website. Your continued use of the Service after modifications constitutes your acceptance of the revised Terms.

Permitted Use of Service

You agree to use our Service only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the Service. Prohibited behavior includes:

• Harassing or causing distress or inconvenience to any person

• Obscene or offensive language or graphics

• Disrupting the normal flow of dialogue within our Service

• Attempting to gain unauthorized access to our systems

• Deliberately transmitting viruses, malware, or harmful code

• Collecting or tracking personal information of others

• Spamming, phishing, or fraudulent activity

• Reselling our products without authorization

• Scraping or automated collection of content from our website

• Misrepresenting yourself or your affiliation with any person or entity

• Violating any applicable laws or regulations

Age Requirement

You must be at least 18 years old to make a purchase from our Service. By making a purchase, you confirm that you are at least 18 years old and have the legal authority to enter into this agreement.

Termination of Access

We reserve the right to terminate, suspend, or restrict your access to our Service at any time and for any reason, including but not limited to:

• Violation of these Terms of Use

• Fraudulent or illegal activity

• Repeated chargebacks or payment disputes

• Abusive or harassing behavior toward our staff

• Use of our products for unauthorized purposes

• Any conduct we deem harmful to our business or other customers

Effect of Termination

Upon termination, your right to use the Service ceases immediately. Any outstanding orders may be canceled. We are not responsible for any consequences of termination, including loss of access to your account or inability to complete pending purchases.

Surviving Provisions

Sections that by their nature should survive termination—including Limitation of Liability, Indemnification, Dispute Resolution, Intellectual Property Rights and Governing Law—shall survive any termination of these Terms.

Accuracy of Information

We strive to provide accurate descriptions, pricing, and product information on our website. However, we do not warrant that product descriptions, pricing, images, or other content is error-free, complete, or current. We reserve the right to correct any inaccuracies or update information without prior notice.

Product Photos & Descriptions

Photos and descriptions on our website are representative. Due to variations in natural ingredients, lighting, monitors, and hand-crafting processes, actual products may vary slightly in color, texture, scent intensity, or appearance. All Mama O's and Harmony Soapworks products are handmade and unique, and no two products are identical.

Ingredient Information

All products are clearly labeled with ingredient lists. Please review all ingredient information carefully before purchase, especially if you have allergies, sensitivities, or skin conditions. While our products are made with natural, plant-based ingredients and no synthetic detergents, certain ingredients may cause reactions in sensitive individuals. We are not responsible for allergic reactions or adverse skin reactions. If you have concerns about ingredients, perform a patch test on a small area of skin before full use.

Shelf Life & Storage Instructions

Skincare products other than soap should be used within 6 months of purchase. Soaps stored in a dry, cool place last longest and maintain their quality and scent. Products exposed to moisture, extreme heat, or direct sunlight may degrade faster. Proper storage extends product life and efficacy.

Availability & Discontinuation

Products are offered subject to availability. While we strive to maintain stock, certain items may be unavailable or discontinued without notice. Seasonal products are offered on a limited, rotating basis.

Pricing

All prices are listed in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales tax (where required) or shipping costs, which will be calculated separately at checkout.

Order Acceptance

Placing an order does not automatically guarantee acceptance. We review all orders for accuracy and fraud prevention before processing. We reserve the right to:

• Refuse or cancel any order at our sole discretion

• Limit quantities per order

• Refuse service to any customer

You will receive an order confirmation email once your order is processed and ready to ship.

Payment Methods

We accept major credit cards, debit cards, and other payment methods as indicated on our checkout page. All payment processing is handled by secure third-party payment processors. We do not store your complete credit card information. By providing payment information, you authorize us to charge the full order amount.

Payment Authorization

You authorize us to charge your provided payment method for the full order amount, including applicable taxes and shipping. If payment cannot be processed, we will notify you and your order may be canceled. If you dispute a charge or claim that a transaction is fraudulent, we reserve the right to investigate and may cancel your account or withhold refunds pending resolution.

Billing & Shipping Addresses

You agree that the billing and shipping information you provide is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by you. If a shipment is returned as undeliverable due to an incorrect address you provided, you will be responsible for any additional shipping or reshipment costs.

Shipping Timeframes

We ship orders using USPS, UPS, FedEx, or local carriers. Standard processing and shipping typically takes 5-10 business days from order placement, though timeframes may vary by location and season. Processing times do not include weekends or holidays.

Shipping Responsibility

Once your package is shipped and transferred to the carrier, it becomes the carrier's responsibility. We are not responsible for:

• Lost, stolen, or damaged packages after shipment

• Delays caused by carriers or weather

• Packages delivered to incorrect addresses

• Packages not received despite successful carrier delivery attempts

• Packages damaged due to inadequate packaging by the carrier

We recommend selecting signature confirmation or insurable shipping for high-value orders.

Tracking Information

Shipping confirmations will include tracking information where available. You are responsible for monitoring your order and reporting any issues promptly.

International Shipping

We currently ship within the United States only. We do not offer international shipping at this time. Customers are responsible for any customs, duties, or taxes if packages are redirected internationally.

Undeliverable or Returned Packages

If a package is returned to us as undeliverable or refused by the recipient, we will contact you to resolve the issue. Reshipping costs may apply. If we cannot reach you after reasonable attempts, we may issue a refund minus original shipping costs after 90 days.

Return Policy Overview

We stand behind the quality of our products. Unopened products can be returned for a full refund if requested within 5 days of receipt of product. Customer pays their own shipping expenses for returns. Opened products are not refundable.

Unopened Product Returns

To qualify for a refund on unopened products:

• Product must be unopened and in original, saleable condition

• Product must include original packaging and labels

• Return request must be initiated within 5 days of receipt

• Proof of purchase (order number or receipt) must be provided

To initiate a return, email harmonysoapworks25@gmail.com with your order number and request a return shipping address.

Opened Products

Opened products are not refundable. This includes products that have been used, partially used, or opened for any reason. Once a product is opened, we cannot accept it back due to health, safety, and hygiene standards.

Damaged Products on Arrival

If a product arrives damaged, you must send evidence of the damaged product (photos showing damage and packaging) to harmonysoapworks25@gmail.com within 5 days of receipt. Refunds for damaged products will be evaluated on a case-by-case basis and will be determined at our sole discretion. We may request additional information or photos to assess the damage.

Adverse Reactions

If you experience an adverse reaction or allergic response to a product, contact us immediately at harmonysoapworks25@gmail.com with a detailed description of the reaction. Refunds or replacements for adverse reactions will be determined on a case-by-case basis at our sole discretion. We may request photos or other details to assess your claim.

Refund Processing

• Refunds are issued to the original payment method within approximately 7-10 business days of our receipt and evaluation of returned items or adverse reaction claims

• Refunds do not include original shipping costs

• Customers are responsible for return shipping costs

• Refunds may be denied if return conditions are not met

Exchanges

Exchanges of unopened products are available at our discretion. Contact us at harmonysoapworks25@gmail.com within 5 days of product receipt to arrange an exchange. Shipping costs for exchanges are the customer's responsibility.

Gift Purchases

If a product was purchased as a gift and the recipient wishes to return it, a refund or exchange will be issued as store credit or refund to the original purchaser's payment method, provided all return conditions are met.

Limited Warranty

We warrant that products sold are made with quality, natural ingredients and are fit for their intended purpose as described on our website (personal care—soaps for bathing, candles for ambiance and scent, etc.). All products are handcrafted and tested before shipment.

No Medical Claims or Guarantees

Our products are cosmetic and personal care items. We do not make any medical claims or guarantees regarding our products' ability to treat, cure, prevent, or mitigate any disease, condition, or skin ailment. Products are not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition or serious skin concern, consult a dermatologist or healthcare professional before use.

No Other Warranties

EXCEPT AS EXPRESSLY STATED ABOVE, WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Products are sold "as is." We do not warrant that products will produce specific results, have specific properties beyond their stated purpose, or be suitable for any particular individual's skin type or preferences.

Personal Reaction Disclaimer

Everyone's skin is different. While our products are made with natural, gentle ingredients, individual reactions vary significantly. We are not responsible for:

• Allergic reactions or contact dermatitis

• Sensitivity reactions, including redness, itching, burning, or irritation

• Rashes or hives caused by ingredient sensitivity

• Photosensitivity or sun sensitivity reactions

• Interactions with medications or other skincare products

• Hormonal skin changes triggered or exacerbated by product use

• Acne breakouts or worsening of existing acne

• Dryness, oiliness, or changes in skin texture

• Olfactory or respiratory sensitivities to fragrance or essential oils

• Any skin condition that develops or worsens after product use

Perform a patch test on a small, inconspicuous area of skin before full-body use. Discontinue use immediately if any adverse reaction occurs and seek medical attention if necessary.

Fragrance & Essential Oil Warning

Many of our products contain essential oils, fragrance oils, or natural plant extracts. These may cause sensitivity in individuals with reactive skin or respiratory conditions. If you are sensitive to fragrances, essential oils, or have asthma or other respiratory conditions, please test products carefully. Do not inhale vapors directly or apply to broken or irritated skin without patch testing first.

Assumption of Risk

By purchasing and using our products, you assume all risks associated with their use. You acknowledge that you have read all product descriptions, ingredient lists, and warnings, and you use the products at your own risk. You are solely responsible for determining whether a product is suitable for your skin type and health status.

Limitation of Damages

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL HARMONY SOAPWORKS, MAMA O'S, OR OUR OWNERS, MANAGERS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages

• Loss of profits, data, revenue, or business opportunities

• Personal injury, physical harm, or medical expenses

• Emotional distress or psychological injury

• Any damages arising from product use, skin reactions, or adverse health effects

• Any damages arising from product defects, allergens, or ingredient sensitivities

• Damages for loss of enjoyment, quality of life, or similar non-economic losses

This limitation applies regardless of whether such damages were foreseeable or whether you were advised of the possibility of such damages.

Cap on Total Liability

YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIM AGAINST HARMONY SOAPWORKS OR MAMA O'S SHALL BE LIMITED TO THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT(S) THAT ARE THE SUBJECT OF YOUR CLAIM, OR $100, WHICHEVER IS LESS.

No Liability for Third-Party Services

We are not liable for any losses or damages caused by:

• Third-party payment processors

• Shipping carriers (USPS, UPS, FedEx, or local carriers)

• Third-party hosting or technology providers

• Third-party email or communication services

Waiver

By purchasing products from us and using our Service, you waive any right to pursue damages beyond the remedy stated above, except where prohibited by applicable law.

Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless Harmony Soapworks, Mama O's, and their owners, managers, employees, agents, and representatives from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our Service or products

• Any adverse reaction, allergic response, or skin condition caused or worsened byproduct use

• Your violation of these Terms of Use or any applicable law

• Your infringement of any third-party intellectual property rights

• Your misuse, mishandling, or improper storage of products

• Any medical condition or injury you claim is caused by our products

• Any claims by third parties related to your purchase or use of our products

Defense

We reserve the right to assume the defense of any claim for which you are required to indemnify us. You agree to cooperate fully and reasonably with us in the defense of any such claim.

Governing Law

These Terms of Use and all related matters shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles. You consent to the jurisdiction and venue of the courts located in Pacific County, Washington.

Informal Resolution

Before initiating any legal action, you agree to attempt to resolve any dispute informally by contacting us at harmonysoapworks25@gmail.com with a detailed description of the issue. We will attempt to resolve your concern within 30 days of your contact.

Binding Arbitration

If informal resolution is unsuccessful, you and Harmony Soapworks agree to resolve any dispute through binding arbitration rather than in court, except as provided below. Arbitration will be conducted by a neutral arbitrator under the American Arbitration Association (AAA) rules. Each party will bear its own attorney's fees and costs, unless the arbitrator awards fees to the prevailing party as permitted by law.

The arbitration will take place in Pacific County, Washington, or via videoconference if both parties agree. By agreeing to arbitration, you waive any right to a jury trial or class action lawsuit.

Exceptions to Arbitration

Notwithstanding the above section, the following disputes are not subject to binding arbitration and may be brought in court:

• Small claims court actions for disputes under $5,000

• Claims to enforce or protect intellectual property rights

• Claims seeking injunctive relief to prevent irreparable harm

Statute of Limitations

Any claim or cause of action arising out of or relating to these Terms of Use or your use of our Service must be filed within one (1) year after the claim arises, or it will be forever barred.

Intellectual Property Rights

All content on the Mama O's and Harmony Soapworks websites, including but not limited to:

• Text, graphics, logos, images, and photographs

• Product descriptions and names

• Website design and layout

• Product formulations and recipes

• Brand names ("Mama O's" and "Harmony Soapworks")

• Trademarks, service marks, and trade dress

• All other creative works and materials

are owned by or licensed to Harmony Soapworks and are protected by U.S. and international copyright, trademark, and other intellectual property laws.

Limited License to Use Website Content

We grant you a limited, non-exclusive, non-transferable license to view and use website content for personal, non-commercial purposes only. You may not:

• Reproduce, distribute, or transmit any content without our written permission

• Modify, translate, or create derivative works based on our content

• Use our content for commercial purposes or resale

• Remove or alter any copyright, trademark, or proprietary notices

• Use our content in any way that violates these Terms or applicable law

User-Generated Content

If you submit reviews, testimonials, feedback, or other content to our website or social media pages ("User Content"), you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, publish, and distribute your User Content in any format or medium. By submitting User Content, you represent that you own or have the right to grant these rights and that your content does not infringe any third-party rights.

Protection of Intellectual Property

We actively protect our intellectual property rights. Unauthorized use, reproduction, or distribution of our content or products may result in civil and criminal liability. If you believe someone has infringed our intellectual property, please notify us immediately at harmonysoapworks25@gmail.com.

Third-Party Content

Some content on our website may be licensed from third parties. Use of third-party content is subject to applicable license agreements and intellectual property laws. You may not use third-party content except as permitted by law and these Terms.

External Links

Our website may contain links to third-party websites, blogs, social media pages, or services that are not operated by us. These links are provided for convenience only and do not constitute an endorsement of those websites or services.

No Responsibility for Third-Party Sites

We are not responsible for the content, accuracy, security, or practices of any third-party websites or services. We do not have control over third-party sites and cannot guarantee:

• The accuracy or timeliness of their information

• The safety or security of your personal information

• Compliance with privacy laws or ethical practices

• The availability of their services or links

Your Use of Third-Party Sites

Your use of third-party websites and services is at your own risk and is governed by their terms of use and privacy policies. We strongly encourage you to review the privacy policies and terms of any third-party site before providing personal information or using their services.

Links to Our Website

You may link to our homepage without permission. However, you may not:

• Deep-link to specific pages without permission

• Frame or mirror our website content

• Use our website in connection with illegal activities

• Suggest endorsement or affiliation that does not exist

Severability

If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, shall be severed. The remaining provisions of these Terms shall remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy, constitute the entire agreement between you and Harmony Soapworks regarding your use of our Service and purchase of our products. These Terms supersede all prior agreements, understandings, and negotiations, whether written or oral.

No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of Harmony Soapworks.

Changes to Terms

We may update these Terms of Use from time to time to reflect changes in our practices, legal requirements, or other factors. We will post the updated version on our website with a new "Effective Date."

Your continued use of our Service after changes become effective constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any changes. If you do not agree with any changes, you must stop using our Service.

If you have questions, concerns, or requests regarding these Terms of Use, our products or our Service, please contact us:

Harmony Soapworks / Mama O's | PO Box 563, Oysterville, WA 98641 harmonysoapworks25@gmail.com | (360) 665-0102

We will respond to your inquiry within 30 days of receipt.